How-To
How to configure Desktop Single Sign-On using OKTA with audio optimization for Amazon Connect on Amazon Workspaces
Today, organizations employ agents who utilize applications running in a Virtual Desktop Environment (VDI) such as Amazon Workspaces that allows agents to use multiple applications in the cloud without incurring high costs of hardware procurement. In a VDI environment the Amazon Connect CCP (Contact Control Panel) can cause impact to Leggi tutto…